WARRANTY

WARRANTY INFORMATION

At Grill Tech, our products are designed to inspire joy and creativity every time you step into the kitchen. We build our tools with quality and care, made to last through countless meals and happy moments.

Please note that our warranty does not cover normal wear and tear, or damage caused by improper use or failure to follow care instructions. Grill Tech warrants to the Original Purchaser that the product will be free from manufacturing defects under normal use and service for the applicable warranty period.

Our warranty applies only to the original purchaser, or in the case of a gift, the original recipient, and requires proof of purchase. It is non-transferable and only covers products purchased new from Grill Tech or authorized sellers.

Please note that commercial or restaurant use is not covered under our warranty.

Used, like-new, open-box, clearance, or refurbished products are not covered by this Warranty.

WARRANTY CLAIMS PROCEDURE

If a defect arises during the warranty period please notify us immediately with relevant photos or video of the problem. We will require proof of purchase and/or a valid Order Number / ID. If the claim is deemed valid, Grill Tech may at its sole discretion:

Replace the product one (1) time only, or send a replacement part if deemed repairable. If the product is out of stock we may recommend a similar replacement or issue a refund to the original form of payment.

If the products requires it be sent in for repair, this would be covered for the applicable time of the warranty.

Cost of shipping is not included within the Warranty past 30 days from time of purchase. Customer will be required to pay the cost of shipping for a replacement product, part, or repair, past the 30 days. We will provide an electronic invoice and assist you as needed.

Warranty is limited to the time frame window stated on product packaging, or our website product detail page. Warranty begins at time of purchase. The warranty is non-transferable and limited to the yearly period specified.

A copy of this Warranty Policy is available at www.grilltech.us/warranty. If you need assistance you may contact us at grilltech.service@zulay.net. 

RETAIL STORE PURCHASES

Grill Tech products sold at retail store locations are not covered by our Warranty, we ask that you return the product directly to the store you purchased it from. On most occasions, if past the return window, the store will still permit a store credit coupon or merchandise credit, but you must verify this with your point of purchase directly, we cannot guarantee a resolution on their behalf.

If you have attempted the above to no avail, you may reach out to us via our portal at grilltech.service@zulay.net and we will do our best to assist or provide you available options at our discretion. Please make sure to upload screenshots of your correspondence with the retail store, or a brief description of what occurred, and most importantly proof of purchase along with a photo of the product.